Policy
Shipping Policy
• All orders are processed and shipped within 14 business days after payment is received.
• You will receive a tracking number once your order has shipped. Please note that delivery times may vary depending on the shipping carrier and your location.
• ItsKrystalArt is not responsible for delays caused by the shipping carrier or customs for international shipments.
Lost or Delayed Shipments
• If a shipment is lost or delayed, please contact us at contact@itskrystalart.com within 14 days of the expected delivery date.
• We will work with you and the shipping carrier to resolve the issue, but we cannot guarantee a replacement or refund unless shipping insurance was purchased.
Refund and Return Policy
• Due to the custom and handmade nature of my artwork, all sales are final, and I do not offer refunds or returns.
• In cases of lost shipments confirmed by the carrier, please reach out to discuss possible solutions.
• If a dispute is filed through a payment provider, I will provide all available documentation showing the item was shipped as agreed.
Contact Us
If you have any questions or concerns about your order, please reach out to:
Email: contact@itskrystalart.com